If you have an appeal under consideration you should already have been given the name and number of the case officer dealing with your appeal on one of our letters. If you require more general information or help then please contact the customer services team on:

0117 372 6372

The Customer Support Line telephones are answered between 08:00 - 16:45 Monday to Thursday and 08:00 - 16:30 on a Friday. Outside of these times messages are received on our voicemail. Our e-mail address is:

enquiries@planning-inspectorate.gsi.gov.uk

Our postal Address is:

The Planning Inspectorate
Registry/Scanning
Room 3/01 Kite Wing
Temple Quay House
2 The Square
Temple Quay
Bristol BS1 6PN

You may wish to read our frequently asked questions page before you contact us as this may help answer your query.

If your query is to do with an appeal in Wales then you will need to contact our office in Wales on 029 2082 3866.

Copies of Decision Letters

If you require a copy of a decision letter please contact the Customer Support Unit on 0117 372 6372 or via e-mail at dl.library@planning-inspectorate.gsi.gov.uk

Online appeals service

For queries relating to our online appeals service, please contact the PCS External Customer Team on 0117 372 8842 or 6260 or by e-mail to pcs@pins.gsi.gov.uk.

Planning Portal

For queries relating to the Planning Portal please contact the planning portal helpline on 0117 372 8200 or via e-mail at support@planningportal.gov.uk